Managing field service can be pretty challenging – more so when you rely on manual and paper-based methods. It is extremely essential in today’s competitive world to have a robust field service management software that enables the efficient management of your workforce, machines, equipment, vehicles, and more.

Unlike managing business property, field management requires managers to handle company resources that are either on the way to customer sites, or already employed there. You need to schedule work orders, dispatch technicians, track the hours they worked, the progress of the jobs, and issue invoices to customers.

Typically, repair, maintenance, inspecting, consultations, and customer support fall under the ambit of field service. Field service management software can help you do all these tasks seamlessly.

What is Field Service Management (FSM) Software?

Field service management solutions enable you to achieve your business goals and boost productivity, eventually enhancing revenues.

Business owners and managers aim to use resources optimally and boost customer satisfaction to improve profitability; these are the important goals, regardless of the industry or size of the business.

FSM software can deliver numerous benefits as it can give you practical and much-needed solutions, like better communication with not just employees, but customers and managers too. FSM solutions can give you a competitive edge by enabling you to deliver superlative customer experiences.

Cost optimization and increase profitability

Several companies still rely on manual methods and paper documentation, or outdated software to record details of work orders every day. More often than not, this leads to delays and overlaps in scheduling, problems with dispatch, erroneous data entry, and high costs.

With digitization of paperwork and aligning of forms in a single platform, your team can execute more jobs with reduced expenses and earn more revenue.

Advantages of Field Service Software

1. FSM software transforms manual processes, paper files, whiteboards, calendars, spreadsheets and so on into user-friendly digital formats.
2. A real-time system for scheduling allows field personnel to quickly adjust and adapt without causing delays in service to customers.
3. Field techs can give updates about job status, ask for parts replacements, and access inventory on the fly, without having to go to the office.
4. The back office team can communicate in real-time with the field technicians, enabling them to do a better job and deliver excellent service, achieving a high rate of customer satisfaction.
5. With GPS tracking, FSM will send automated SMS of the technician’s arrival time to the customers and also monitor their location.
6. Companies can manage job assignments and routing of field technicians based on expertise and experience more efficiently and hence can improve profitability.
7. Having a database that contains every bit of data about your customers, history of interactions and services performed for them, requisite technical instructions etc.
8. Upload photos of the job performed, and get the digital signature from the customers if needed.
9. Generate Invoice on single click.
10. Field service management software evaluates statistical data and gathers feedback from clients and workers to drive continuous improvement in service levels.

Conclusion

Field service management software has drastically changed how field service companies function, how their business processes run, how customer expectations are managed, and how customer experiences are delivered.